I’m currently working on a body of research about multichannel integration and to be honest, I wasn’t initially thinking about the currency management implications. At the same time that I’ve been working on multichannel research, we’ve been talking a lot about the TowerGroup Top 10 which lays out the top business drivers, strategic responses and technology initiatives that banks are focusing on in 2010. Finally one day the light bulb came on and I started thinking about where currency management fits within both multichannel integration and increasing self-service adoption.


